General Terms of Sale

These General Terms of Sale govern purchases made through Sedanza.

By placing an order, the customer declares that they have read and accepted these terms before completing their purchase.

1. Seller identification

The Sedanza store is operated by:

ROAD TO
Simplified joint-stock company (SAS) organized under French law
Share capital: 1,000 €

Email: soporte@sedanza.com

2. Products

Sedanza sells personal care and cosmetic products through its online store.

The main characteristics of each product are presented on the corresponding product page before purchase.

Images and photographs are intended to present the product. There may be reasonable differences in presentation, color, label or packaging that do not affect the essential characteristics of the product.

3. Packaging variations

Due to periods of high demand, exceptional increases in sales volume, inventory availability or logistics needs, the packaging, label or outer presentation of the product received may differ from what is shown on our website or in our advertising.

On certain occasions, we may use standard or alternative packaging. For this reason, the name Sedanza may not appear on the container received, or a different name may appear.

A difference relating solely to the outer presentation does not necessarily imply any change to the essential characteristics of the product purchased.

4. Prices

The applicable prices are those displayed on our website at the time the order is placed.

Before confirming the purchase, the customer can review the total amount of their order and, where applicable, any additional charges.

Sedanza may change its prices at any time. Changes will not affect orders that have already been confirmed, except in cases permitted by applicable law.

5. Promotions and discounts

Sedanza may temporarily offer discounts, clearance sales, promotional bundles, gifts or other offers.

These promotions may be limited in duration, quantity or availability.

Products purchased through a promotion, discount or clearance sale are not eligible for return due to a simple change of mind or personal preference once opened or used, without prejudice to the mandatory rights of the consumer under applicable law.

6. Orders

To make a purchase, the customer must provide the information necessary to process the order and complete delivery.

The customer is responsible for verifying that the information provided is correct before confirming the purchase.

Once payment has been made, the customer will receive the corresponding confirmation when it becomes available.

Sedanza may refuse or cancel an order when there are legitimate reasons, including suspected fraud, availability issues, obvious pricing errors or the inability to process the order correctly.

When an order that has already been paid for is canceled by Sedanza, the corresponding refund will be issued where applicable.

7. Payment

The customer must use one of the payment methods available at checkout.

The order can only be processed after payment has been authorized or confirmed.

Payments may be processed by specialized third-party providers. Sedanza does not necessarily store all of the banking details used to complete the transaction.

8. Processing, shipping and delivery

Orders are processed after payment is confirmed.

The delivery times shown on our website are estimates and may vary due to periods of high demand, holidays, carriers, customs inspections, weather conditions or other circumstances beyond our reasonable control.

When available, the customer will receive information allowing them to track their order.

Detailed delivery terms are available in our Shipping Policy.

9. Incorrect or incomplete address

The customer is responsible for providing a complete and correct address.

If you notice an error after placing your order, please contact us as soon as possible at soporte@sedanza.com.

Once the order has been processed or shipped, we cannot guarantee that the address can be changed.

10. Returns and refunds

Return and refund requests are handled in accordance with our Returns and Refunds Policy and applicable law.

A request may be reviewed, among other cases, when:

• The product received does not match the product ordered.

• The product arrives broken or damaged.

• The product has a defect at the time it is received.

• Any other situation recognized by applicable law exists.

When the return requires the product to remain sealed, it must be kept unopened, unused and in its original condition.

For reasons of hygiene and safety, opened or used cosmetic products cannot be returned due to a simple change of mind or personal preference, except where applicable law provides otherwise.

11. Damaged or incorrect products

If you receive an incorrect, broken, deteriorated or defective product, please contact our customer service team.

We may request photos of the product, of the packaging and any information reasonably necessary to verify the issue.

Once the request has been reviewed, the appropriate solution will be offered based on the circumstances and applicable law.

12. Use of products

Products must be used in accordance with the instructions provided.

Results from cosmetic products may vary from person to person. No individual result, testimonial, photograph or experience presented on our website constitutes a guarantee that all customers will obtain exactly the same results.

In the event of an adverse reaction, we recommend discontinuing use of the product and, where appropriate, consulting a healthcare professional.

13. Liability

To the extent permitted by applicable law, Sedanza shall not be liable for problems resulting from use contrary to the instructions provided, incorrect information provided by the customer or circumstances beyond our reasonable control.

This provision does not limit any liability that cannot be excluded by law.

14. Intellectual property

The text, designs, photographs, images, logos, graphic elements and other content on our website are protected by the corresponding intellectual property rights.

Their reproduction, modification, distribution or commercial exploitation without authorization is prohibited, except where permitted by applicable law.

15. Personal data

Personal data provided during a purchase will be processed in accordance with our Privacy Policy and applicable law.

Certain data may be shared with payment providers, shipping carriers and other providers necessary to process and deliver the order.

16. Customer service

For any questions about an order, delivery, return, refund or product, you can contact us at:

soporte@sedanza.com

To help us handle your request, we recommend including your order number and the email address used for the purchase.

17. Governing law and consumer rights

These terms apply without prejudice to the mandatory consumer protection provisions that apply to the customer.

No provision of these General Terms of Sale is intended to eliminate, reduce or limit any right that applicable law grants to the consumer on a mandatory basis.

In the event of a conflict between these terms and a mandatory legal provision, that provision shall prevail.

18. Changes

Sedanza may update these General Terms of Sale to reflect changes in its operations, services or legal requirements.

The terms applicable to a purchase will, in principle, be those in effect at the time the order was placed, without prejudice to applicable legal provisions.

Last updated: September 25, 2026.