Returns and Refunds Policy

At Sedanza, we want our customers to receive their products in good condition and as ordered. The conditions that apply to returns, exchanges, refunds and product packaging are detailed below.

1. Products purchased at a discount or on promotion

Products purchased at a discount, on clearance, under a special promotion or on sale are not eligible for return or exchange due to personal preference or a change of mind, or once they have been opened or used, except where applicable consumer rights provide otherwise.

A review for a return, replacement or refund may be requested when:

• A product different from the one ordered was received.

• The product arrived broken, damaged or deteriorated.

• The product had a defect at the time of delivery.

• Any other situation exists in which applicable law grants the consumer the right to a return, replacement or refund.

2. Product condition

To request a return for reasons other than a defect that requires opening the product to be verified, the item must remain unopened, unused and in its original condition, including its packaging where applicable.

For reasons of hygiene, safety and quality control, we cannot accept returns of cosmetic products that have been opened or used due to a change of mind or personal preference, except where applicable law provides otherwise.

3. Damaged, incorrect or defective product

If you receive an incorrect, damaged or broken product, or one with any defect, you must contact our customer service team so that we can review your case.

We may request photos of the product, of the packaging and, where necessary, order-related information to verify the issue.

Once the request has been reviewed and accepted, we may offer, as appropriate and in accordance with applicable law, a replacement, return or refund.

4. Packaging variations

Due to exceptional increases in demand, inventory availability or logistics changes, the packaging, label or outer presentation of the product received may differ from the photos shown on our website or in our advertising.

On certain occasions, the product may be shipped in standard or alternative packaging and, for this reason, the name Sedanza may not appear on the container, or a different name may appear.

These variations in presentation do not necessarily imply any change to the essential characteristics of the product purchased.

Packaging images used on our website and in advertising materials are for illustrative purposes only, and the outer presentation may vary depending on availability.

5. Requesting a return or refund

To submit a request, please contact our customer service team:

Email: soporte@sedanza.com

In your message, please include your order number, the reason for your request and, where applicable, attach photos showing the condition of the product received.

Our team will review the request and provide the corresponding instructions.

6. Refunds

When a refund is due, it will be issued, whenever possible, to the same payment method used for the purchase.

The time it takes for the amount to appear may vary depending on the customer's bank or payment provider.

7. Consumer rights

The provisions of this policy are not intended to limit or exclude any mandatory right the consumer has under applicable law. In the event of a conflict between this policy and a mandatory legal provision, the latter shall prevail.

Last updated: September 25, 2026.