Shipping Policy

At Sedanza, we work to prepare and ship every order quickly and securely. Below you will find all the information about order processing, shipping, tracking and delivery.

1. Order processing

Once payment is confirmed, your order enters processing.

During periods of high demand, special promotions, product launches or exceptional increases in order volume, processing time may be longer.

Once the order has been processed and shipped, the customer may receive the corresponding tracking information.

2. Delivery times

The estimated delivery time is shown during checkout or on our website.

In certain circumstances, the total delivery time may extend up to 30 calendar days from order confirmation, especially during periods of high demand, special promotions, exceptional increases in order volume or logistics delays.

The stated delivery times are estimates and may vary due to external circumstances, including order volume, carrier operations, holidays, weather conditions, customs inspections or other situations beyond our reasonable control.

An exceptional delay by the carrier does not necessarily mean that the order has been lost.

In the event of a significant delay, the customer may contact our customer service team for information on the status of their order, without prejudice to any rights they have under applicable law.

3. Order tracking

When available, a tracking number will be provided so you can follow the progress of your shipment.

Please note that after the tracking number is created, it may take a few days for the first update to appear in the carrier's system.

A temporary lack of updates does not necessarily mean that the package is not in transit.

4. Shipping address

The customer is responsible for providing a complete and correct shipping address when placing their order.

We recommend carefully checking the recipient's name, street, street number and apartment/unit number where applicable, ZIP code, city, state and phone number before confirming your purchase.

If you notice an error in your address, please contact us as soon as possible at soporte@sedanza.com.

Once the order has been processed or handed over to the carrier, we cannot guarantee that the address can be changed.

Sedanza cannot be held responsible for delivery delays or problems resulting from incorrect or incomplete information provided by the customer, without prejudice to any rights under applicable law.

5. Delivery attempts

Depending on the carrier, one or more delivery attempts may be made.

It is the customer's responsibility to check their order tracking and, where applicable, respond to any communications or instructions from the carrier.

If the package cannot be delivered and is returned, the customer must contact our customer service team to review the available options.

6. Package marked as delivered

If tracking shows that the package was delivered but the customer cannot find it, we recommend first checking with anyone at the address, neighbors, the front desk or any safe place where the carrier may have left the package.

If, after these checks, the order still cannot be located, please contact us at soporte@sedanza.com so that we can review the case.

7. Packages damaged in transit

If an order arrives visibly damaged, we recommend taking photos of the package and the product received before discarding the packaging.

If the product has also been damaged, please contact us at soporte@sedanza.com, including your order number and attaching photos showing the condition in which it was received.

We will review the situation in accordance with our Returns and Refunds Policy.

8. Exceptional delays

Although we do everything we can to meet the estimated delivery times, delays may occur due to circumstances beyond Sedanza's control.

If you believe your order is experiencing an unusual delay, you can contact our customer service team so that we can review the available tracking information.

9. Packaging variations

During periods of high demand or when our usual packaging is in limited supply, the outer presentation, label or packaging of the product received may differ from what is shown on our website or in our advertising.

In certain cases, we may use standard or alternative packaging. For this reason, the name Sedanza may not appear on the container, or a different name may appear.

These variations in presentation do not necessarily imply any change to the essential characteristics of the product purchased.

10. Contact

For any questions about the processing, tracking or delivery of your order, you can contact our customer service team:

Email: soporte@sedanza.com

To help us handle your request, please include your order number and the email address used to place your order.

11. Consumer rights

This policy is not intended to limit or exclude any mandatory right granted to the consumer under applicable law. Where a mandatory legal provision establishes different conditions, that provision shall prevail.

Last updated: October 8, 2026.